Embedded ongoing engineering. On-call for production, sprint capacity for evolutionary work, fractional CTO advisory for the bigger calls. The "we don't sell projects, we don't sell subscriptions" core of how Simple4u operates.
A retainer with us covers the work most digital-native businesses need but don't have full-time staff for. The less specialized work fits inside the same monthly hours; deeper specialty work (Software / AI / Creative / SEO) is its own line item with the same team.
Production goes down at 11 PM Friday. Stripe webhook stops firing. SSL cert expired. We pick up. SLA defined per engagement (typical: 2-hour acknowledgment business hours, 12-hour off-hours).
Monthly capacity for evolutionary engineering — feature additions, refactors, integrations, modernization. You bring priorities, we ship inside the same retainer.
The decisions that don't ship code but shape the next year. Vendor selection, hiring calls, architecture choices, build-vs-buy, security posture, compliance considerations.
When you have us running 3+ service lines (AI + Software + SEO) — the operations partner role keeps them coordinated. One project plan, one priority list, one team.
Operations Partner is the foundation of every Simple4u engagement. Specialty service lines add as you need them, billed inside the same retainer envelope or as add-ons depending on volume.
$10–15K/mo. Covers on-call coverage, monthly sprint capacity, fractional CTO advisory, monthly business review. The minimum surface for a true engagement.
Software development, AI Infrastructure, Creative production, and SEO & Content are billed when their dedicated work exceeds the retainer envelope. Transparent à la carte rates inside the contract.
Anonymized examples of what Operations Partner looks like in real client engagements.
Anchor client engagement: SEO + content + AI video + custom Stripe integration + ongoing engineering. Single team across all services, weekly cadence, three-year continuous engagement.
Agency with no in-house engineering. We handle production support, evolve their internal tools quarterly, advise on hiring and tooling. CTO function without a CTO hire.
Founder shipping their MVP. We're on-call for production issues, deliver one major feature per sprint, advise on next-quarter strategy. Founder stays focused on product, we handle the engineering function.
Most engagements have Operations Partner as the base + 1–3 specialty services. A few clients run all 5.